Privacy policy

1. Data controller

Although established outside the European Union, the publisher is committed to processing the data of individuals located in the European Union in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.

2. Data we collect

We only collect the data you voluntarily provide through the contact form or by email:

• identity: first and last name;
• contact details: email address, company;
• the content of your request: type of need, project description.

No sensitive data is collected. Browsing the website is not subject to any profiling.

3. Purposes and legal bases

• Responding to your contact requests and preparing quotes — legal basis: pre-contractual measures taken at your request (art. 6.1.b GDPR);
• Customer relationship management and invoicing — legal basis: performance of the contract and legal obligations;
• Prospecting professionals who have expressed an interest — legal basis: legitimate interest (art. 6.1.f GDPR), with the right to object at any time.

4. Data recipients

The data collected is intended exclusively for the Creatinov team. It is never sold, rented or transferred to third parties for commercial purposes.

It may pass through our technical processors strictly necessary for the operation of the service:

• website hosting: o2switch (France);
• form delivery: FormSubmit (forwarding messages to our mailbox);
• professional email service.

5. Transfers outside the European Union

As the data controller is established in the United States, your data may be accessed from a country outside the European Union. We limit such access to what is strictly necessary and apply appropriate safeguards (data minimization, restricted access, encrypted communications).

6. Retention periods

• Contact requests without follow-up: 3 years from the last exchange;
• Client data and contractual documents: duration of the business relationship, then archiving according to legal retention periods (up to 10 years for accounting records);
• Prospecting: 3 years from the last contact or until you object.

7. Cookies

creatinov.com does not set any advertising cookies or tracking devices. Only technical elements strictly necessary for display (fonts, static resources) are loaded. If audience measurement tools were to be added, this policy would be updated and your consent collected where required.

8. Your rights

Under the GDPR, you have the following rights over your data:

• right of access, rectification and erasure;
• right to restriction of processing;
• right to object, in particular to prospecting;
• right to data portability;
• right to define directives regarding the fate of your data after your death.

To exercise these rights, write to us at contact@creatinov.com specifying the subject of your request. A response will be provided within one month. Proof of identity may be requested in case of reasonable doubt.

If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the CNIL (the French data protection authority) or your local supervisory authority.

9. Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access or disclosure: TLS encryption of communications, restricted access, strong passwords and regular updates.

10. Changes to this policy

This policy may be updated at any time, in particular in the event of changes to the website or regulations. The date of the last update appears at the top of the page.